PRIVACY POLICY

The Policy regarding the data collected and used in this site is set forth in this statement. By using this site, you are knowingly complying with the policies stated on this page.

Collected Customer Information
The information we learn and gather from customers helps us to personalize and continually improve your shopping experience at Melbourne LED Signs. The information we gather are:

  • The domain name and IP address of visitors
  • The e-mail addresses of those we contact us via e-mail
  • The name of the customer
  • The customer’s phone number and firm name
  • Information volunteered by the customer, such as registration and purchasing order


Customer Information
Melbourne LED Signs does not share any information with any third-party company. Any Customer Information that Melbourne LED Signs collects will be used to improve Melbourne LED Signs’s Web Site to improve the experience for the customer

Children’s Privacy (COPPA)
The target audience for Melbourne LED Signs is people over the age of 16. Melbourne LED Signs does not collect nor maintain personal information from children under the age of 16. However, if a child under the age of 16 wants to submit information to Melbourne LED Signs, Melbourne LED Signs MUST have verifiable parental consent.

Cookies
We use cookies to record past activities at Melbourne LED Signs’s website to provide better service when visiting customers return.

Contact Information
Any addresses that Melbourne LED Signs collects will be used solely to ship products that have been purchased and never for promotional or advertising purposes. Any phone numbers collected will be used solely for contacting the customer at the customer’s request.

Ads
Melbourne LED Signs does not have any special relationships with advertising companies. The customers will not find any third-party advertisements at Melbourne LED Signs’s Web Site.

Changes in Policies
Melbourne LED Signs reserves the right to change or revise the privacy policies at any time to abide by any changes made to the law, as well as for new unanticipated uses previously not disclosed in our privacy policy. At any time of change, the customer will have the ability to opt out the information collected of oneself if the customer does not wish to convey their information for the new uses.

Security Precautions
When Melbourne LED Signs transfers and receives any type of sensitive information, such as financial information, Melbourne LED Signs. will transfer and receive sensitive information over the phone.

Terms of Services

All retail users are acknowledging the following terms and service.

Refund policy
The purchaser may be entitled to a refund for any purchases made within 7 days in accordance to Melbourne LED Signs’s Return policy. The purchaser may not receive a refund under certain circumstances.

Order Cancellation
Cancellation of an order will be assessed with a restocking fee of 20% of the original purchase value as stated in Melbourne LED Signs Cancellation Policy.

Extended Warranty
Extend your Warranty to 3 years by filling out the extended warranty form and returning to Melbourne LED Signs Standard Warranty expires after 1 year.

Additional Content (Message or Animation)
The first content of messages, images or video are provided free with a purchase of a Full Color LED Sign. For any PC controlled LED signs, additional content requested will be charged per Text, Animation, or Video. Remote Controlled LED Signs are given preprogrammed animations and images, and no additional content will be inserted. Contact Melbourne LED Signs’s Customer Service to request additional content.

On-Site Installation
Melbourne LED Signs may, on occasion, come on-site for local LED Sign Installation within Melbourne. Installation charges will apply for on-site installation. Interstate installation please contact us for details. Melbourne LED Signs reserves the right to refuse installation service to anyone.

Return Policy

All purchases made are held under Melbourne LED Signs’s Return Policy.
Melbourne LED Signs declares the Return Policy to the following conditions.

IN NO EVENT SHALL THE DIRECT VENDOR'S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.

The direct vendor makes no warranty or representation, expressed, implied or statutory with respect to the contents or use of this documentation, and especially disclaims its quality, performance, merchantability, or fitness for any particular purpose unless stated by Melbourne LED Signs.

The buyer may return all undamaged items purchased at Melbourne LED Signs within 7 days of the original delivery. Unless the product is defective or the return is a direct result of Melbourne LED Signs's error, a restocking fee of 20 percent of the original cost stated in the invoice will be added. No returned merchandise will be accepted by Melbourne LED Signs without a Return Material Authorization (RMA) made by a Melbourne LED Signs Officer. Melbourne LED Signs will credit the buyer in the same manner as his or her original payment within 30 days of receiving the returned item.

1. Order Cancellation
a) Cancellation of an order will be charged with a 20% restocking fee.

2. Refund Terms
a) Withstanding the warranty policy and any sections recorded to this document; the buyer will be charged 20 percent of the original invoice restocking fee when returning the purchased product. The remaining balance will be credited in the form of original payment unless stated otherwise withstanding warranty policy and any other policy document relating to Section 2.
b) Withstanding the warranty policy and any sections recorded to this document; the distributor shall apply for an RMA within 30 days upon receiving of the purchased product for a refund of the purchased merchandise. Invoice shall be submitted along with the RMA form for a refund to be given.

3. Refused Package
a) Withstanding the warranty policy and any sections recorded to this document; the distributor will be charged 20 percent of the original cost stated in the invoice when the receiver refuses package.
b) Withstanding the warranty policy and any sections recorded to this document; the distributor will not receive a refund for a returning package if the package is lost while being returned after the refusal.
c) Withstanding the warranty policy and any sections recorded to this document; In case the package is lost due to a fault by; Melbourne LED Signs., Deliverer; The buyer may receive a refund or an exchange of the purchased merchandise if an insurance fee of $10 is stated in the invoice of the purchased merchandise.

4. Returning Shipments or Packages
a) Withstanding the warranty policy and any sections recorded to this document; the buyer is responsible for all returning packages.
b) The package shall be returned in its original packaging or new packaging.
c) Withstanding the warranty policy and any sections recorded to this document; Melbourne LED Signs will not be responsible for the damaged or lost returning package caused by any parties who relate to shipment.
d) Withstanding the sections above, the buyer shall provide all forms of documents relating to the returning package to Melbourne LED Signs, when returning purchased merchandise.

Guidelines for Returning Product:
1. Contact Melbourne LED Signs first by phone; 1300 030 468 or email; salest@melbourneled.com.au for the correct return address.
2. Ship authorized returns to the address provided by a Melbourne LED Signs Officer along with a tracking method to avoid any problems.
3. To avoid any problems; insure the package for the full value as stated in the invoice of your purchase.
4. Explain the reason for the return and include your name and address, along with a phone number in case Melbourne LED Signs needs to contact you.

Limited Warranty


This Document is between Melbourne LED Signs, and the undersigned buyer, dealer or end-user, which had purchased Melbourne LED Signs product.
Melbourne LED Signs provides provision of warranty to the following conditions;

IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.

The direct vendor makes no warranty or representation, expressed, implied, or statutory with respect to the contents or use of this documentation, and especially disclaims its quality, performance, merchantability, or fitness for any particular purpose unless stated by Melbourne LED Signs.

1) Exchange Warranty
a) The buyer receives the 14 Day Limited Exchange Warranty since the date the product was received.
b) Underwrite Section 1a) states in sense of providing service of providing parts or exchange of the whole product when the product malfunctions. Melbourne LED Signs cannot warranty the product when Melbourne LED Signs’s manufactured product has malfunctioned due to extraordinary weather conditions such as; power surge, hurricane, typhoon, tsunami, earthquake or such in that matter or damage caused due to misuse, abuse or unsafe electrical conditions of the product.

2) Factory Warranty
a) The buyer receives a limited 1 year factory warranty when purchasing a Melbourne LED Signs. An extended 2 year factory warranty can be purchase from Melbourne LED Signs, buyer will be received extended warranty form and upon completion.
b) Underwrite Section 2a) states in sense of providing service in parts, not an exchange of the product when the product malfunctions. Melbourne LED Signs cannot warranty the product when Melbourne LED Signs’s manufactured product has malfunctioned due to extraordinary weather conditions such as; power surge, hurricane, typhoon, tsunami, earthquake or such in that matter or damage caused due to misuse, abuse or unsafe electrical conditions of the product.
c) Factory Warranty warranties the exchange of parts, and not the exchange of the entire product.

3) Labor Service
a) Melbourne LED Signs will not provide service in relation to labor such as: installation, re-installation, or delivery.
b) In the case in which the LED sign cannot be repaired by the product holder, the sign can be sent in for repair in which the product holder is liable for all shipping charges.